Prof. Chirag Shah had the following journal article published with Erik Choi, who graduated from our PhD program in 2014. Choi, E., & Shah, C. (2016). “User Motivations for Asking Questions in Online Q&A Services.” Journal of the Association for Information Science and Technology (JASIST), 67(5), 1182-1197. They found that cognitive needs were the most significant motivation driving people to ask a question, and that other motivational factors (e.g., tension free needs) also played important roles.
The Social Media and Society Cluster is an interdisciplinary group of faculty at Rutgers University’s School of Communication and Information whose research explores social media and society.