Prof. Marie Radford, Prof. Chirag Shah, and several Ph.D. students published an article titled, “Shared Values, New Vision: Collaboration and Communities of Practice in Virtual Reference and SQA” in JASIST. This investigation of new approaches to improving collaboration, user/librarian experiences, and sustainability for virtual reference services reports findings from a grant project. Findings indicate that participants usually refer questions from outside of their area of expertise to other librarians, but occasionally refer them to nonlibrarian experts.
The Social Media and Society Cluster is a transdisciplinary group of faculty at Rutgers University’s School of Communication and Information whose research explores social media and society.
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