Professor Marie Radford gave two invited presentations:
- Radford, M. L. “’I’ve Already Googled It and I Can’t Understand It:’ User’s Perceptions of Virtual Reference and Social Q and A.” University of Buffalo, N.Y., March 3.
- Radford, M. L. “Collaboration and Crowdsourcing in Virtual Reference: Expanding Vision & Viability.” Western New York Library Resources Council, Buffalo, N.Y., March 4.
