Matthew Weber    (848) 932-8718   

Social media has changed the ways organizational members communicate and build relationships both within and between teams. The impact of new information communication technology has been particularly strong in the case of large multinational organizations, which have invested billions of dollars into technology development. More recently, enterprise social media has impacted organizations of all shapes and sizes. In particular, enterprise social media is perceived as having the potential to aide in knowledge sharing, allowing organizations to maintain the integrity of information, and to share knowledge across temporal, physical and geographic boundaries. This study is a mixed methods examination of the impact of enterprise social media, focusing on the effect that enterprise social media has on knowledge sharing and information exchange. Data has been collected from a number of organizations, including a large multinational organization, a number of high-tech startups, and a start-up incubator. Data collection includes observations, usage metrics and survey data.